Terms & Conditions

 GUEST’S TERMS AND CONDITIONS:

Guest’s Terms and Conditions At least one party member (at least the person making the booking) must be over 18 years of age at the time of booking confirmation. Bookings through our online booking system are provisional until the deposit is paid and the booking has been confirmed by us.
The Contract for a short-term holiday rental will be between Tuckers Downs Ltd T/A The Woodland Collection (referred to as “us” or “we”) and the person making the booking and all members of the holiday party (referred to as “you” or “your”) in the booking conditions outlined on this page. UK law will govern the Contract. The contract of hire is not effective until we have received the deposit. The contract will be subject to these booking conditions and must be complied with.
If for any reason we have to cancel your booking in advance due to circumstances beyond our control for example fire, flood, exceptional weather conditions, epidemics, destruction/damage to the property (“force majeure“) you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation, expenses or costs will be payable.
No more than the maximum number of persons stated in the brochure and the web site may occupy the property unless with express written permission from us. We reserve the right to refuse admittance if this condition is not observed. Any persons other than members of your
party may not use the facilities at The Woodland Collection.
The Woodland Collection, its employees and its representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to protect and safeguard your personal property.
You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in the same clean and tidy condition at the end of the rental period as at the beginning. No Dogs are to be left unattended in the property for ANY reason.
If you access your own streaming services through Smart TVs provided by ourselves, like for example Netflix and Utube, Now TV and Amazon Prime, it is YOUR responsibility to ensure you log out BEFORE you depart the cottage. We cannot take responsibility for doing this on your behalf and will not be liable for any subsequent charges made to you in the event of usage by
the following guests if you have forgotten. You should be able to log out remotely by changing your password and logging out of all devices when prompted.
You must not use the properties for any dangerous, offensive, noxious, noisy, or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties. Smoking is not allowed inside any of the cottages. You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand. NO candles/naked flames are allowed in the cottages.
We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance. Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value you, our guests, and want you to return.

You are responsible for your dogs, and they should be under your close supervision at all times.
If you wish to bring Exempted dogs under the Dangerous Dogs Act, please email your dogs’ registration number and a copy of your insurance to stay@woodland-collection.co.uk BEFORE you book. Exempted dogs must always wear a muzzle when outside.
ALL dogs must be kept on a lead in the car park area, cafe/ bistro and garden shop. They may be left off lead in the dog parks and cottage gardens under supervision IF their owners are confident that they will be contained therein.
Please clean up after your dogs and place any poop bags in the bins provided. Dogs may only be left for a short time (4 hours max) in the cottage if they are crated. We reserve the right to revoke this arrangement if there are any concerns which may be detrimental to the dog’s health like distress due to hot weather or separation anxiety.

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The Woodland Collection, 68 Bosence Road, Townshend, Hayle, Cornwall TR27 6AL